Refund Policy

Quick answer

What is the Refund Policy?

Refund eligibility, duplicate payment handling, delivery issues, and support review for ARC Store orders.

Refund review flow

Refund requests are reviewed by support after the customer provides the order number, contact email or Telegram handle, payment confirmation, and a short description of the issue. Support may request screenshots or additional details to verify what happened.

Eligible cases

A refund may be reviewed when ARC Store cannot deliver the selected order, a duplicate payment is confirmed, or the delivered order materially differs from the selected catalog option. Refund timing depends on the payment provider and original payment method.

Delivery limitations

Refunds may be limited after digital delivery starts, after an item is transferred, or after service work has been completed. Refunds may be declined when incorrect delivery data, missed communication, or customer-side instructions prevented completion.

Contact

For questions about this page, contact ARC Store support via Telegram @Arcstore13 or email evegniy.barov@vk.com.