Refund Policy

ARC Store orders usually involve digital in-game delivery or service work. Once delivery has started or an item has been transferred, refunds may be limited.

A refund may be reviewed when an order cannot be delivered by ARC Store, a duplicate payment is confirmed, or the delivered order materially differs from the selected catalog option.

Support may ask for order details, payment confirmation, and screenshots needed to investigate the request.

The review flow starts after support receives enough order context to identify the payment, the selected catalog option, and the delivery status.

Refunds may be declined when the customer provided incorrect delivery information, stopped responding during delivery, violated order instructions, or received the ordered item or service.

Completed digital delivery, completed service work, unavailable customer communication, or customer-side changes after checkout may limit refund eligibility.

Contact support with the order number, payment email or contact handle, and a short description of the issue.

Refund timing depends on the payment provider and the original payment method.

Support will explain whether the request is approved, declined, or requires additional verification before a provider-side refund can be initiated.